Quality is important to our business because we value our customers. We strive to provide our customers with a first class information security assurance service that meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance. We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:-

• Customer’s information maintained with highest level of CIA (Confidentiality, Integrity and Availability).
• Regular gathering and monitoring of customer feedback
• Customer complaints procedure
• Training and development for our employees
• Regular audit of our internal processes
• Measurable quality objectives which reflect our business aims
• Management reviews of audit results, customer feedback and complaints